Topic: Emerging trends
Employees and leaders not seeing eye to eye on AI
Workers across the globe are placing low levels of trust in their bosses to implement AI effectively according to new research from Qualtrics, with findings also revealing differing views on the techn...
By Qualtrics
2025 is a landmark year for customer and employee experience
Qualtrics leaders share their expert thoughts for the year ahead 2025 will be the year hype becomes reality when it comes to improving customer and employee experiences with AI, and early leaders w...
By Qualtrics
Contact center trends 2025: The three big shifts shaping customer experience
Contact centers are the bastions of customer expectations and customer satisfaction. They thrive with the right tools but – as our 2025 Contact Center Trends research shows – only if those tools...
By Isabelle Zdatny, Leonie Brown
The 5 employee experience trends redefining work in 2025
35,000 employees. 22 countries. 30 industries. 5 workplace-defining trends. Here it is – our 2025 Employee Experience Trends Report, to help you navigate the modern workplace. Each year, we track...
By Antonio Pangallo
Global consumer trends for 2025 revealed
Understanding what drives consumer loyalty – and what leads to churn – is crucial for any business looking to succeed in an incredibly competitive market. Here’s a snapshot of how the latest con...
By Qualtrics