Topic: leadership
2025 is a landmark year for customer and employee experience
Qualtrics leaders share their expert thoughts for the year ahead 2025 will be the year hype becomes reality when it comes to improving customer and employee experiences with AI, and early leaders w...
By Qualtrics
50 customer service quotes to inspire your team
Take these 50 customer service quotes to your next meeting to help inspire you and your team to take your customer service program to the next level. Customer service is fundamental to delivering a...
By Rosemin Anderson
Vulnerability in the workplace: the key to authentic leadership
Many workplaces now encourage their employees to be vulnerable. As an aspect of ‘bringing your authentic self to work’ it can forge connections with other people and strengthen teams. But what is ...
By Laura Harding, Ruth D'Alessandro
Cultivating a culture of open communication
How to cultivate communication in the workplace To create a truly exceptional employee experience, you need to cultivate an environment where employees feel free to share and receive open and honest ...
By Lauren Rice
50 powerful leadership quotes to inspire your organization
In the spirit of leadership development, we gathered a few quotes about leadership from noteworthy leaders, helping us define what separates good leaders from great ones. Share these leadership quotes...
By Qualtrics
How to build and develop inclusive teams
Building and developing an inclusive team requires that all team members feel safe, valued and like they belong. Why are inclusive teams important? Recent studies have found that employees desire ...
By Farren Roper
How to keep employees safe in uncertain times
The COVID-19 pandemic has threatened our sense of safety like few events in modern history, and it has likewise highlighted a focus on health and safety in the workplace like never before. All em...
By Matt Evans
9 ways to be a more effective manager
As a manager, your job is to help your people thrive. Here are our tips for effectively listening to your employees’ needs and turning those insights into action. Managers play a formative role i...
By Qualtrics
The ultimate framework for change: Unlearn
One of the most important books any business leader can read in 2020 is Unlearn: Let go of past success to achieve extraordinary business results, by leading business transformation consultant Barry O...
By Steve Bennetts